OUR CENTER

Capacity Seats

CTI currently operates a 500- seat call center with additional 100 seats to grow in the Philippines and 200 seats in its location in Honduras.

Calls

CTI can handle 1,600 concurrent calls.

Redundancy IPLC

CTI currently has Multiple IPLCS from two different carriers for full redundancies 9). Existing center utilization is 16 mega-bytes with a further 8 mega-bytes of free bandwidth.

Switches

CTI has Multiple Cisco switches. Existing center utilization about 60% of the total ports available.

Routers

PBX

Security

Reliability

Automatic data Back-Up All data is backed-up on a daily basis automatically onsite and offsite to insure full recovery in case of failure.