Are you equipped to handle the typical spikes in volume that many call centers receive throughout the day? Is your abandoned call rate too high? Are your hold times longer than your customers will accept? Improve your customer service and increase efficiency in your call center by outsourcing your overflow call management to CTI.

This solution can improve call center efficiencies by allowing calls to overflow to CTI when call volume exceeds your present capacity. This means you can take the peak off of "peak-times" during regular business hours, or eliminate the inefficiencies involved in staffing your call center after-hours. Simply put, you can maximize the utilization of your staff without worrying about long hold times and abandoned calls.

Our fully web-enabled call center can allow us to handle calls just as you do to minimize messages and data re-entry. Our data integration team can also integrate directly into our clients' computers and data sources.

We can provide seamless business process integration between our call center and our clients' regular business operations to become a fully functional extension of your Call Center.

Call now to find out how you can save time and money by outsourcing with CTI.

CTI can deliver 24/7/365 telephone support for callers responding to advertised offers on network and cable television, internet, newspaper, and direct mailings.

CTI technology and experience provide the tools to avoid problems such as busy signals, dropped calls, or poorly trained call center agents. Using the most advanced call center routing technologies, flexible scheduling techniques, and some of the most experienced call center agents in the industry, CTI provides superior customer service for your direct response or infomercial campaign. In addition, we are experienced at working with you and your media buying agency, which allows for optimum staffing levels during high volume call spikes that direct response and infomercials create.

The direct marketing campaigns and advertisements run by our customers typically produce high volume of calls and demand immediate response to televised spot advertisements. CTI uses sophisticated scheduling and personnel management systems to ensure each incoming call is processed quickly and accurately. We constantly monitor call flow and make adjustments to complex call projection models, providing our customers with the most cost efficient staffing and scheduling solutions.

CTI is capable of handling any volume, regardless of whether you are using short form (60 second or 120 second) or long form (28 minutes) infomercials. Our top priority is not to miss any calls. After all, a missed call is a missed order.

Call now to find out the benefits of outsourcing your direct response/infomercial call center needs to CTI!

CTI provides a direct response on behalf of clients when callers respond to an advertised telephone number for contest entry, seminar registration, market research, charitable donations, or information fulfillment. Using CTI technology, our call center agents can have access to our client's database of customer information, allowing them to respond to account inquiries or direct callers to the proper department. This insures client's customers concerns will be resolved on the first call over 90% of the time.

Be open for business 24 hours a day, 7 days a week, 365 days a year! Outsource your order entry services to CTI by allowing our skilled and experienced agents to take orders for your products. This solution allows callers to place an order by simply calling a toll free number — included as a value added service to you. We can handle any volume, from a single product to large catalog order entry.

Our web enabled order taking application allows call center agents to provide live call center support and place your customers' orders in real time. This solution allows CTI agents to view inventory of our client's products via the World Wide Web. The agents have the ability to view products, take products from inventory in real time, and process credit card orders. In addition, call center agents can answer any frequently asked questions as well as "up sell" potential customers.

CTI realizes that you and your customers trust us to take orders and securely deliver information to you or your fulfillment house. As a result, we use the utmost care when sending the information we collect. Giving you the option of using a secure encrypted email, FTP, SSL or our online order taking application, we provide the most secure transactions in our industry.

As order taking specialists in the call center industry, CTI prides itself on delivering the most sophisticated technologies to our customers. These technologies are value driven and are aimed at providing the best possible service for our customers.

Outsource your appointment scheduling needs to CTI by allowing our skilled and experienced agents to make, change, and cancel appointments for you.

This solution allows your customers to make appointments 24 hours a day, 7 days a week, and 365 days a year! Serving businesses such as medical practices, restaurants, beauty salons, hair stylists, hotels, etc. this solution allows CTI live agents and clients to book reservations from a common database. By using the power of the Internet, our agents and our clients can use the reservation application simultaneously. Our agents and our clients have the ability to view availabilities, make reservations, and cancel reservations. This means CTI can take reservations for you providing an easy and cost effective solution to prevent overbooking and exceed your customers' expectations.

Call now and find out how outsourcing your appointment scheduling needs to CTI can save you time and money!

Outsource your conference registration needs to CTI by allowing our skilled and experienced agents to process your conference and seminar registration calls live 24/7.

This solution allows callers to register for your conference or seminar by calling a toll free number — included as part of our services to you. Our sophisticated conference registration system allows our agents to view all the details of your conference, including availabilities and prices. By using the Web our agents and our clients can use the registration application simultaneously. Our agents and our clients have the ability to view availabilities, make reservations, and cancel reservations, and provide answers to frequently asked questions. In addition, with our online credit card processing options, we can collect payment information from the caller and process it real time.

This means CTI can take reservations for you providing an easy and cost effective solution to prevent overbooking and exceed your customer's expectations.

Call now to find out how outsourcing your conference registration to CTI can benefit you!

Customers, partners and suppliers demand 24/7 support for the products and services they have invested in. Providing full-time technical support for products or services is critical to your success.

Can your company provide your customers with the help they expect for urgent technical issues? Does your company provide competent first tier support for your customers' simple everyday questions? How many customers have you lost because customer support was an issue?

Providing the expected level of support takes time, focus, and resources that most companies do not have.

Our Customer Service Agents can answer questions or concerns about your product or service, regardless of the type and complexity.

Our Web enabled technology allows us to build detailed expert systems that make us a seamless extension of your company. In addition, CTI has an in house training facility that provides in-depth training of your products and services to our agents. With CTI, your customers will always get the level of support they expect.

CTI helpdesk include First Tier Technical assistance, Hardware break/fix dispatch, Software break/fix and Password resets.

Call now to find out how CTI outsourcing solutions can help you.